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Improving project performance

Fon Hah, Management Consultant, Helmsman International


With some of the best engineers and technical capabilities in the world, there is no doubt that Australian businesses have the ‘hard capabilities’ to deliver projects. Often undervalued, yet just as important are ‘soft capabilities’ – communication, engagement, leadership and alignment – that drive project performance.

Fon will outline how the drivers of success in complex projects is the right balance between ‘hard’ and ‘soft’ capabilities. He will share research insights from more than 1,000 projects, and the methodology, examples and other approaches used by similar projects to get the balance of capabilities right.


Fon commenced as a management consultant at Helmsman International in October 2016. He is currently serving the Defence and Oil and Gas sectors, specialising in project planning and delivery. Prior to this, he held a number of management roles in corporate strategy at Suncorp, Microsoft, and Wesfarmers over ten years to 2015. Earlier in his career, he spent ten years at PWC and KPMG trained in mergers and acquisitions. Fon holds a Bachelor of Business and a Masters of Applied Finance from Macquarie University. He is member of the Chartered Accountants of Australia and New Zealand. He is a Board member of The Brain Foundation.